CHARMIN FAQ
WE ARE HERE TO HELP!
CHARMIN WANTS TO BE ACCESSIBLE AND RESPONSIVE TO ITS CONSUMERS.
Charmin coupons are available through the P&G brandSAVER®, a coupon book found in most local Sunday newspapers that provides valuable savings on P&G products in one convenient place. Charmin coupons can also be found on P&G Good Everyday Also, be sure to visit our Promotions page and "like" us on Facebook.com/Charmin to find out about future Charmin Fan Perks.
Charmin Flushable Wipes are flushable, premoistened wet wipes that give the entire family a more fresh, clean feeling than dry bath tissue alone.
In 2007, Charmin upgraded the one-ply red-packaged product to Charmin Ultra Strong - a two-ply tissue designed for consumers who prefer superior strength and durability in cleaning. If you prefer a one-ply tissue, we recommend Charmin Essentials Strong.
All stores are able to order any version of Charmin. So, if you can't find your favorite, contact your store manager and say, "I want my Charmin!" You also can buy Charmin online, or call us toll-free in the U.S. at 1-800-777-1410, Monday through Friday, 9 a.m. to 6 p.m., EST.
We changed the name to Charmin Ultra Gentle to show that we help meet your sensitive needs.
Here's an easy fix if the plies aren't lining up:
- Hold the roll in front of you with the paper winding over the top.
- Pull the top ply up and drop it back behind the roll.
- Its perforations should match with the layer that's now on top.
- Tear away the excess and you're good to go.
CHARMIN ULTRA STRONG
WOOD PULP AND WATER
Ingredients found in nature. Our pulp is sourced from softwood and hardwood trees.
WATER BASED ADHESIVE
Holds the 2-ply product together, the product to the cardboard core and keeps the end of the roll secure before the first use. These types of adhesives are used in various applications and are typical of materials used in food thickening and pharmaceuticals.
CONDITIONERS
Added to improve the overall experience of the product. For example, conditioners may improve softness or strength.
CHARMIN ULTRA SOFT
WOOD PULP AND WATER
Ingredients found in nature. Our pulp is sourced from softwood and hardwood trees.
WATER BASED ADHESIVE
Holds the 2-ply product together, the product to the cardboard core and keeps the end of the roll secure before the first use. These types of adhesives are used in various applications and are typical of materials used in food thickening and pharmaceuticals.
CONDITIONERS
Added to improve the overall experience of the product. For example, conditioners may improve softness or strength..
CHARMIN ULTRA GENTLE
WOOD PULP AND WATER
Ingredients found in nature. Our pulp is sourced from softwood and hardwood trees.
WATER BASED ADHESIVE
Holds the 2-ply product together, the product to the cardboard core and keeps the end of the roll secure before the first use. These types of adhesives are used in various applications and are typical of materials used in food thickening and pharmaceuticals.
LOTION (CONTAINS MINERAL OIL, CETEARYL ALCOHOL, PARAFFIN/WAX, STEARETH-2)
Added to improve the overall experience of the product. For example, conditioners may improve softness or strength.
CONDITIONERS
Added to improve the overall experience of the product. For example, conditioners may improve softness or strength.
CHARMIN FLUSHABLE WIPES
REGENERATED CELLULOSE
Soft, fluffy fibers commonly used to make clothing that help absorb liquid. Used in the nonwoven, cloth-like material of the wipes.
PROCESSED WOOD PULP
Used to make paper, from softwood trees and hardwood trees. In NA we use virgin wood pulp. Our products don't contain recycled fibers.
WATER
Makes up more than 97% of the base in the water-based cleansing formula. Used to improve the wipe's texture and provide wetness that enables gentle cleaning.
CITRIC ACID
An important part of the pH buffer system which helps maintain the natural skin surface pH. It is commonly used in many foods, skin care products and cosmetics.
PEG-40 HYDROGENATED CASTOR OIL
An oil that aids in the removal of soil. Used as a gentle wetting agent and conditioner in the wipes formulation.
SODIUM CITRATE
An important part of the pH buffer system which helps maintain the natural skin surface pH. It is commonly used in many foods, skin care products and cosmetics.
SORBITAN CAPRYLATE
A wetting agent that also helps prevent the deterioration of many cosmetic products.
SODIUM BENZOATE
A widely used preservative in wipes to help prevent microbial contamination.
DISODIUM EDTA
Helps prevent deterioration of ingredients in cosmetics and is part of the preservative system to help maintain freshness and prevent microbial contamination.
BIS-PEG/PPG-16/16 PEG/PPG-16/16 DIMETHICONE
Used as gentle wetting and conditioning agents designed to promote skin health.
CAPRYLIC/CAPRIC TRIGLYCERIDE
An oil that acts as a skin conditioning agent as well as a gentle wetting agent.
XANTHAN GUM
A thickener used to improve the texture of the wipe formula and its feeling on skin. Besides cosmetic formulation, it is also widely used in food and pharmaceutical products.
2-T-BUTYLCYCLOHEXYL ACETATE
An apple, herbal scent used in fruity and citrus fragrances for its light apple, pear aroma.
AMYL CINNAMAL
A watery jasmine scent used for many reconstitutions such as jasmine, tuberose or narcissus.
DIPROPYLENE GLYCOL
An odorless ingredient that helps dissolve solid fragrance ingredients to blend them with fragrances more easily.
HYDROXYCITRONELLAL
A fresh citrusy and creamy lily of the valley scent.
PROPANOIC ACID, 2-METHYL-,2-PHENOXYETHYL
A fruity and floral rosy scent underlined by sweet honey notes. This ingredient can also be found in floral scents such as rose or chamomile and can be used in various fruity accords to give a juicy texture. You can also learn more about the safety behind fragrance ingredients, by visiting: [The Fragrance Conservatory](https://fragranceconservatory.com/safety-of-fragrance)
Does Charmin contain animal derived ingredients?
Charmin may contain animal derived ingredients. Whenever possible, P&G uses plant-derived or synthetically-derived ingredients to substitute for animal derived materials (ADMs). In those cases where ADMs are necessary for product performance, P&G requires that all our suppliers provide ADMs that are safe and compliant with all regulations and industry guidelines.
Do Charmin products contain gluten?
No, Charmin products do not contain gluten. There is no gluten in the adhesive used to hold the first sheets of the roll onto the cardboard core.
Is Charmin made from recycled or post-consumer recycled material?
The paperboard used in Puffs tissue boxes, Charmin toilet paper cores and Bounty paper towels cores is made of 100% recycled fiber. All related paper-based packaging to transport products to stores are also made of 100% recycled fiber.
Is bleaching your products harmful to me, my family, or the environment?
No. 100% of the pulp used in our products is elemental chlorine free (ECF). If pulp is said to be ECF, it means that no elemental chlorine gas was used during the bleaching process. For more information read this (Facts About the Use of Bleaching Agents in Tissue and Paper Towel Manufacturing) from the American Forest & Paper Association.
Is Charmin recyclable and/or compostable?
Bounty, Puffs, and Charmin inner cores, cartons and paperboard packing are recyclable where programs exist.
You may be asking what happened to Charmin Basic? Formerly known as Charmin Basic, your favorite toilet paper has returned in the form of Charmin Essentials. We understand how important value is at Charmin, which is why we've created long-lasting Charmin Essentials, available in both Charmin Essentials Soft and Charmin Essentials Strong.
Change your roll less often with the Charmin Roll Extender here.
Learn more on the About Page here.
Water
Citric Acid
Sodium Citrate
Sodium Benzoate
Disodium EDTA
Xanthan Gum
PEG-40 Hydrogenated Castor Oil
BIS-PEG/PPG-16
16 PEG/PPG-16
16 Dimethicone
Fragrance/Parfum
Sorbitan Caprylat