Got a question? You’re not the only one! See how we’ve answered the most common Charmin® questions.
Q. Where can I find Charmin coupons?
A. Charmin coupons are available through the P&G brandSAVER®, a coupon book found in most local Sunday newspapers that provides valuable savings on P&G products in one convenient place. Charmin coupons can also be found on Coupons.com! Also, be sure to visit our Promotions page and "like" us on Facebook.com/Charmin to find out about future Charmin Fan Perks.
Q. What are Charmin Freshmates?
A. Charmin Freshmates are flushable, premoistened wet wipes that give the entire family a more fresh, clean feeling than dry bath tissue alone.
Q. What happened to the one-ply Charmin in the red package?
A. In 2007, Charmin upgraded the one-ply red-packaged product to Charmin Ultra Strong—a two-ply tissue designed for consumers who prefer superior strength and durability in cleaning. If you prefer a one-ply tissue, we recommend Charmin Essentials Strong.
Q. Do you make a one-ply tissue?
A. Yes, Charmin Essentials Strong.
Q. I really like Charmin Sensitive, but I have trouble finding it. What can I do?
A. All stores are able to order any version of Charmin. So, if you can't find your favorite, contact your store manager and say, “I want my Charmin!” You also can buy Charmin online, or call us toll-free in the U.S. at 1-800-777-1410, Monday through Friday, 9 a.m. to 6 p.m., EST.
Q. What happened to Charmin Plus Lotion?
A. We changed the name to Charmin Sensitive to show that we help meet your sensitive needs.
Q. The plies on my Charmin Ultra are not lined up; it’s not tearing in the right place.
A. Here’s an easy fix if the plies aren't lining up:
• Hold the roll in front of you with the paper winding over the top.
• Pull the top ply up and drop it back behind the roll.
• Its perforations should match with the layer that's now on top.
• Tear away the excess and you're good to go.
Q. Does Charmin Ultra Strong, Ultra Soft, or Essentials Strong contain any inks, dyes, or perfumes?
A. No.
Q. Was Charmin Basic discontinued?
A. You may be asking what happened to Charmin Basic? Formerly known as Charmin Basic, your favorite toilet paper has returned in the form of Charmin Essentials. We understand how important value is at Charmin, which is why we’ve created long-lasting Charmin Essentials, available in both Charmin Essentials Soft and Charmin Essentials Strong.
Q. Where can I get answers to other questions about Charmin?
A. Just visit the Contact Us (http://www.pg.com/en_US/contact_us/index.shtml) page to ask questions or share comments. To speak to us, call toll-free in the U.S. at 1-800-777-1410, Monday through Friday, 9 a.m. to 6 p.m., EST.