Is Toilet Paper Septic Safe?

Satisfaction Guaranteed or your money back.
Molly bear peering out over clog-free guarantee icon next to Charmin Essentials Soft, Ultra Soft, and Ultra Strong Mega packs

If you experience a clog due to your use of Charmin toilet paper, we'll refund your purchase price. Just download and mail in the form below, along with your original receipt and the original UPC from your package.

Charmin Money Back Guarantee Offer
Dept. 43465
PO Box 6132
Douglas, AZ 85655

Note: The refund is limited to the purchase price of one package of Charmin dry toilet paper. It does not include any costs that may be associated with a clog, including (but not limited to) plumbing or repair costs. Please allow 6–8 weeks for your refund to arrive. Requests must be received within 45 days of purchase.

We hope you will give Charmin another try! Just call 1-855-811-7023 to speak with a Charmin representative.

Refund via Mastercard® prepaid debit card. Limit one refund per name, address, or household; no organizations. 18 years of age or older. Offer valid for product purchased between July 1, 2024 and June 30, 2025. Valid everywhere Mastercard debit cards are accepted. Not redeemable as cash or usable at ATMs or gas pumps. Card expires 6 months from issuance. Terms of prepaid card apply. Use of multiple addresses or P.O. Boxes to obtain additional refunds is fraud and may result in prosecution. Multiple submissions will not be acknowledged or returned. Refund is limited to the purchase price and excludes taxes and any incidental or consequential damages, negligence, strict liability or any other legal theory. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This guarantee gives you specific legal rights and you may also have other rights, which vary from state to state. This form must accompany your request. If UPC and valid original dated receipt are not included in the request for refund, the purchase price will not be refunded. Reproduction, alteration, sale, trade, or purchase of this official form or proof of purchase is prohibited. Proof of purchase must be obtained from product purchased by you.This Card is issued by Sunrise Banks N.A., Member FDIC, pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trademark of Mastercard International Incorporated. This card may be used everywhere Mastercard debit cards are accepted. Registration, activation, acceptance, or use of this card constitutes acceptance of the terms and conditions stated in the Prepaid Card Agreement.

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